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Shipping & Returns

Shipping:
All orders placed via this website will be managed by our distribution partner, CLF Distribution, on our behalf.  You will receive email confirmation letting you know when your order has been received, and when the order is being processed, and then shipped.

Which courier will deliver my order?
All UK and EU orders are shipped using our preferred couriers, DPD and the Royal Mail. The Royal Mail deliveries can take place between Monday and Saturday, whilst DPD typically deliver Monday to Friday.

DPD tracked orders
The new DPD app means you can set up your delivery preferences so you never miss a parcel delivery again.

The DPD app is free to download, easy to use and contains a host of useful features including additional delivery alerts, so you will always get the best possible delivery experience.

 

When will my order be despatched?
Orders placed before 10am on working days (Monday to Friday) will be processed and despatched by CLF Distribution the same day (excluding bank holidays).  All orders placed over the weekend will be despatched on the following Monday. Once the order has been despatched you will receive tracking information from the relevant courier. Please ensure that you have the order delivered to an address where someone is available to sign for the delivery.

When will I receive my order?
The majority of our UK orders are delivered within 48 hours of the order being despatched, although some consignments may take a little longer. All EU deliveries generally take 3-7 days from time of despatch, but this again may take longer depending on the destination.

How much does delivery cost within the UK?

FREE Shipping on UK orders over £35 FREE UK
standard delivery
£35.00 and up £FREE
DPD Tracked (Mon-Fri Delivery) 1-2 day delivery 0.0 kg - 25.0 kg £5.49
Royal Mail Priority Tracked 1-3 day delivery 0.0 kg - 2.75 kg £4.49
Royal Mail Standard Tracked 2-4 day delivery 0.0 kg - 2.75 kg £3.49


How much does delivery cost for European shipping?

For parcels sent to addresses in Europe, the postage varies depending on the location and also the size of the order. The shipping cost will be calculated at the checkout once you have entered your shipping address. The maximum size for orders may vary per country.

European Countries - Zone 1 (Austria, Denmark) DPD 3 Day Service 0.0 kg - 25.0 kg £11.99
European Countries - Zone 2 (Finland, Hungary) DPD 4-5 Day Service 0.0 kg - 25.0 kg £12.99
European Countries - Zone 3 (Belgium, Luxembourg) DPD 2 Day Service 0.0 kg - 25.0 kg £10.99
European Countries - Zone 4 (Ireland, Netherlands) DPD 2 Day Service 0.0 kg - 25.0 kg £8.99
European Countries - Zone 5 (Estonia, Portugal) DPD 4-5 Day Service 0.0 kg - 25.0 kg £17.99
European Countries - Zone 6 (Slovakia, Spain) DPD 3-4 Day Service 0.0 kg - 25.0 kg £13.99
Bulgaria DPD 4-7 Day Service 0.0 kg - 25.0 kg £26.99
Croatia DPD 4-6 Day Service 0.0 kg - 25.0 kg £19.99
Czech Republic DPD 3-4 Day Service 0.0 kg - 25.0 kg £11.99
France DPD 2-3 Day Service 0.0 kg - 25.0 kg £10.99
Germany DPD 2-3 Day Service 0.0 kg - 25.0 kg £9.99
Germany DPD 2-3 Day Service 25.01 kg - 50.0 kg £19.98
Italy DPD 3-4 Day Service 0.0 kg - 25.0 kg £16.99
Latvia DPD 4-6 Day Service 0.0 kg - 25.0 kg £16.99
Lithuania DPD 4-6 Day Service 0.0 kg - 25.0 kg £13.99
Poland DPD 4-5 Day Service 0.0 kg - 25.0 kg £10.99
Romania DPD 4-6 Day Service 0.0 kg - 25.0 kg £24.99
Slovenia DPD 4-5 Day Service 0.0 kg - 25.0 kg £11.99
Sweden DPD 4-5 Day Service 0.0 kg - 25.0 kg £15.99

Returns Procedure:
We hope you are pleased with your purchase of products. If you are not satisfied with the goods supplied and wish to return any items bought from us then we will be happy to make a refund, as long as the product is unopened and in its original condition. Please let us know, in writing, the reason for the return and any returns should be made within a reasonable time (please try and return goods within 14 days).

If you wish to change or cancel your order then you should notify our Distribution Partner, CLF Distribution in writing of your intentions. Contact CLF for our returns address and instructions:
email: customerservices@clfdistribution.com

 

Following receipt of the goods by us we will be happy to accommodate changes where possible or you will receive a full refund, less any return delivery and/or collection charges, within 30 days of giving us your notice to change or cancel.